• Responsible for assigned customer accounts for the entire order life cycle responsibilities include Inventory Management, and logistics management to ensure orders are shipped to the agreed TATs.
• Place orders, EDI, manual, and rush orders for both Customers and sales representatives.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Order life cycle, systems, and practices provide timely and informative responses.
• Prepare International shipping documents (Commercial invoice, Packing list, Shipper's Letter of Instruction (SLI), Export declaration, etc.
• Manage logistics from Ocean Freight, Airfreight & Inland freight ensuring the accuracy and verification of documentation such as Bills of Lading (BOL), Air Waybills, freight quotes, Proof of Delivery (POD), etc.
• Maintain accurate records of all internal and external interactions in the appropriate database/system (prices, delivery dates, inventory, other data related to each transaction, etc)
• Generate reports to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Order to Cash cycle Milestones, etc.
• Prepare and distribute standard and customized internal and customer reports.
• Process OSI's (Operational Service Issues) that result from shortages / mispicks, damaged freight, price discrepancies, etc.
• Advise customers and/or sales reps on product shortages, expected delivery dates, price changes, etc.
• Communicate with carriers and Medline transportation to meet customer and rep expectations while following SOP's. Escalate when necessary to meet customer's need.

Must Have:

• Candidate should have 3 to 5 years of Order to Cash experience and there is no maximum limit for a number of years of experience. Previous experience working in Healthcare, Medical devices, Medical consumables, and Pharma is a plus.
• Excellent English business communication skills (Read, Write and Speak)
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Drives results - Consistently achieving results, even under tough circumstances.

• Hands-on experience with SAP HANA.
• Requires some work experience and intermediate-level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
• Strong Knowledge on international logistics and Incoterms.

Good to Have:

• Exposure to global trade compliance, export documentation, and customs regulations.
• Experience working with KPI dashboards and reporting tools such as Power BI, Tableau, or SAP BO.
• Strong analytical, problem-solving, and stakeholder management skills.

Working Hours:

• 10.30 am to 7.30 pm IST - daylight saving
• 11.30 am to 8.30 pm IST - non daylight saving