Customer Services Analyst
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What's more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Join us to do the best work of your career and make a profound social impact as a
Customer Services Analyst on our
Customer Services Team in
Bangalore.
What You'll Achieve
As a Customer Services Analyst, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.
You will:
- Respond to and resolve customer queries through multiple communications channels
- Increase customer satisfaction and build loyalty through outstanding personalized support
- Support leadership to effectively improve the overall service levels provided to the customer
- Provide mentorship, guidance and direction to other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
- Strong knowledge of products, customer service, policies and procedures
- Complex problem-solving skills
- Ability to articulate and simplify customer issues and solution
- Strong communication skills and phone etiquette
Desirable Requirements
- Bachelor's degree or equivalent
- Prior experience in a customer facing role, providing remote IT support
Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 22 Dec 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID:R283367Job Function: Product Services
