Analyst-Control Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Governance and Control Team is to manage and support all aspects of operational risk. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements.

US Consumer Services is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

TheAnalyst of Issues, Events & Remediation will (responsibilities):

. Collaborate with Business partners on issues & events investigation and conduct root cause analysis to address repeated issue/event.

. Support portions of the issues & events resolution process, these may include: tracking progress, validating resolution efficacy and communicating status updates to stakeholders.

. Perform quality assurance on documentation as well as sample testing on resolution of issue/ORE/remediation (e.g., impact analysis), and investigate as necessary to ensure complete and effective assessment.

. Analyze and prepare data to assist in development of detailed reports / presentations on issue and events status, trends, escalations, etc for Senior Leadership and Business meetings.

• Leverage data and AI capabilities (e.g., GenAI, ChatGPT) to identify emerging risks, and drive continuous improvement in control management processes.

. Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes and thus, share insights, better practices, themes, etc. across the enterprise.

. Monitor adherence to escalation protocols and support timely surfacing of high-risk issues and events to senior leaders.

. Engage regularly with business teams, providing knowledge on issues & events frameworks, standards, expectations, and best practices to support timely resolutions of issues & events.

Minimum Qualifications

• 2+ years of experience in operational risk management concepts (issues & events frameworks), controls, audit, compliance, operational excellence, or related functions within financial services.
• Sound analytical and problem-solving capabilities ability to interpret data, identify trends, and evaluate control environments.
• Stakeholder management skills as well as strong written and verbal communication skills.
• Self-motivated and resourceful who is able to operate independently, with the ability to manage multiple priorities, drive follow-ups, and maintain accuracy under deadlines.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related discipline advanced degrees or certifications (e.g., CRMA, CIA, CISA) are a plus.
• Experience in at least one of the following:
  • Scoping, prioritizing, and support remediation of issues & events.
  • Experience investigating and conducting root cause analysis to address repeated operational risk issue types.
  • Facilitating quality assurance on documentation of operational risk issues and events.
  • Recommendation of remediation process for operational risk issues and events.
  • Performing quality assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
  • Supporting the BU E2E issue resolution process.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.