The CoinDCX Journey: Building the Future of Finance
At CoinDCX, our mission is clear - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance. As India's first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale. We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what's next. If you're driven by purpose and thrive in environments where your work defines the next chapter of an industry, you'll feel right at home here.
About The Role
This isn't a typical Operations role. As a Business Operations Analyst, you will be at the backbone of CoinDCX's financial engine ensuring that every deposit, withdrawal, reconciliation, and operational workflow runs with precision and integrity. You will operate at the intersection of Payments, Risk, Finance, and Product building systems that scale safely in a high-growth, regulated environment. Your work will directly influence user trust, financial accuracy, and operational excellence across millions of transactions.
What You'll Do
Drive Payment Operations Excellence
- Own end-to-end processing of deposits, withdrawals, and refunds with high accuracy and SLA adherence
- Monitor transaction flows across banks and payment gateways to ensure seamless user experience
- Proactively identify and resolve payment bottlenecks before they escalate
Build Strong Reconciliation & Control Systems
- Perform daily reconciliations across bank statements, gateways, and internal ledgers
- Investigate discrepancies and drive resolution within defined SLAs
- Maintain structured audit trails and reconciliation trackers to ensure financial accuracy
Strengthen Risk & Compliance Processes
- Support document onboarding and verification workflows
- Ensure strict adherence to SOPs, regulatory standards, and internal controls
- Maintain audit-ready documentation and compliance records
Improve Processes & Scale Systems
- Drive process improvements to enhance speed, accuracy, and scalability
- Partner with Product and Tech teams to support automation initiatives
- Prepare structured MIS reports and dashboards to enable data-driven decision-making
You'll Excel in This Role If You
- Think in systems and obsess over accuracy and controls
- Thrive in high-volume, high-velocity operational environments
- Have strong analytical skills and can break down complex transaction flows
- Bring precision and structure to ambiguous operational challenges
- Communicate clearly across Finance, Risk, Product, and Support teams
- Have a bias for action and solve problems before they grow
- Are comfortable working rotational or night shifts when business requires
You'll Know You're Winning When (First 6 Months)
- You're independently managing high-volume payment operations with >99% accuracy
- Reconciliation gaps are identified and resolved proactively within SLA timelines
- You've implemented at least 12 process improvements that reduce manual effort or error rates
- Your MIS reports are being relied upon by Finance and Ops leadership for decision-making
- Audit readiness and compliance documentation are consistently maintained
Hiring Process
Here's what your journey with us looks like:
- Application Review We assess for skills, alignment, and intent
- Recruiter Connect A short conversation to understand you better
- Functional Round(s) Deep dive into your approach, craft, and problem-solving
- Culture & Values Discussion A conversation to understand our ways of working and how you thrive best
Where We Work
We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.
With this belief, we operate as a work-from-office organisation. This role is based out of our
Mumbai office, where energy, alignment and innovation move in real time.
Perks That Empower You
We believe great people deserve great experiences.
- Design Your Own Benefits: Flexible perks to match your lifestyle
- Unlimited Wellness Leaves: Rest and recharge as you need
- Mental Wellness Support: Access to therapy and wellness resources
- Learning Sessions: Bi-weekly learning and growth opportunities
Ready to Build What's Next
If you're looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.
Join CoinDCX and help us make crypto accessible to every Indian, together.
