Role and Key responsibilities:
- Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool
- Maintain Data and MIS as per the training BPMS and other requirements
- Support intra & inter function collaboration
- Proactively implement best practices and add value across locations
- Attend the TTT for client requirements
- Interface with customers as per requirement
- Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement
- Conduct Need analysis and share feedback with the stakeholders
- Provide Feedback to the New Hires on Soft Skills and basic grammar
- Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches
- Meet the training requirements of the BU basis TNA
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Track and report improvement.
Key skills and knowledge:
- Must have CAT Score of 5.0 or higher
- Excellent communication skills (English & Hindi).
- Data Handling , data interpretation and Data Management.
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Good facilitation and presentation skills
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize
- Ability to meet deadlines
- Multi-tasking
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees with different accents and dialects.
