Analys 1-2Yrs

Title- Analyst (Hybrid)

Working Hours / Shift 6PM-3AM

Location -Bangalore,E.City

Key Words/objective of the role- Order Management

Work Experience / Background -1 to 3 Years

Education / Qualifications required- Any graduate

JD:-Description:

PURPOSE OF THE POSITION:

The purpose of this position is to provide support to both internal and external customers, providing them with a professional, accurate, and efficient response that will help them to achieve their requirements and to build a good rapport with customers for the growth of the organization.

ESSENTIAL JOB FUNCTIONS:

. Entering all email and fax orders accurately for North America as per agreed timelines.
. Enter the orders and quotes accurately in ERP/Salesforce as per the rules/SOP.
. Basic knowledge of SAP, Oracle, and Salesforce.
. Should understand business knowledge in Order to Cash cycle.
. Ensure expected order entry productivity and accuracy are maintained consistently.
. Identify and follow up customer specific requirements.
. Any other additional tasks depending on the specific country or organization as requested by Team Lead / Supervisor.
. Maintain & update process-related documents in a timely manner.
. Should be able to handle all process-related queries.
. Manage the customer requests like providing ETA, Invoice, or any other documents as per SOP.
. Proper response to email queries received from the customers or internal team.
. Maintain a positive and flexible attitude.
. Learning additional activities in the team and delivering the results effectively.
. Willing to work in Night shift.

BASIC QUALIFICATIONS:

Education:
. Graduation in any discipline.

Experience:
. Requires a minimum of 1-2 years of work experience in a similar position.

DESIRABLE SKILLS:

. Good knowledge of written and spoken English. Moreover, should have the capability to work with a team from different geographies and people from diverse backgrounds.
. Basic knowledge of MS Office, Excel, Word, Email & Internet.
. Should have good keyboard skills.
. Basic understanding of Microsoft Office tools (Outlook, Excel, Word, PPT).
. Should have basic knowledge of SAP / Oracle and all transactions used for downloading the reports.
. The ability to perform multiple tasks simultaneously while prioritizing the changing demands demonstrate a high sense of urgency

TECHNICAL SKILLS / COMPETENCIES:

1. SAP / Oracle user knowledge - Basic Proficiency expected
Some Basics of SAP (Quote and Order Management).
Navigating different transaction and screens
Ability to perform right search as per requirement
Should be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the results

2. Microsoft Office- Basic Proficiency expected
Computer operating knowledge.
Familiar with interne google mail and Lotus notes
Knowledge of MS Word, MS Excess and Power point.

3. Key Board Skills- Basic Proficiency expected
Basic knowledge in operating keyboard
Should have good keyboard skills.
Should have excellent skills in operating keyboard and should be aware of all the keyboard shortcuts to achieve maximum throughput

4. Communication Skills (Written/Spoken English)- Basic Proficiency expected
Good knowledge in written and spoken English