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VISL-Bhiwandi
Full-Time
INR 15000 - 20000
Job Title: Assistant Manager of Operations
Key Responsibilities
- Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
- Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.
- Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.
- Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.
- Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.
- OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.
- Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.
- Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.
Required Skills & Competencies
- Strong knowledge of inventory and order management systems (SAP knowledge preferred)
- Effective communication and coordination skills
- Proactive in follow-ups and stakeholder management
- Attention to detail and problem-solving attitude
- Proficiency in MS Excel, Email writing, and ERP tools
Required Skills
Excel skills Customer Service Orientation Data Analysis account management Communication Skills Customer Connect
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