AML APS Actimize Technical Specialist

Position Purpose:

This role is played by ISPL CEFS AML APS to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate.

• Adapt information system
• Make better use of data to serve clients
• Work Differently
• Client centricity

Scope of the role requires strong knowledge in NICE Actimize tool with regards to SAM modeule and strengthening the AML platforms across regions.

Responsibilities

• · Resolve AML Users queries on alerts, missing data, alert investigations, KDE, Payments/postings mismatch, alert rule investigation and other Actimize related techno functional support.
• · Lead identify and drive continuous improvement initiative within production support processes and ensure optimization at all level.
• · Build strong relationship with Stakeholders , communicate on key KPI's & project updates, address concerns, gather feedback for improvements
• · Lead technical upgrade programs resulting in improved stability of applications and enhance user satisfactions .
• · Collaboration with development, infrastructure and operations to facilitate effective communication and coordinate support activities.
• · Establish and monitor key performance indicators for application performance proactively and address potential issues.
• · Ensure comprehensive documentation of support processes, incident reports and application configurations and KEDB's
• · Manage application support team colleagues ensuring effective performance, professional development.
• · Ensure adherence to the ITIL framework for incident, problem, and change management processes & ensure focus on continuity for technology and business
• · Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
• · Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
• · Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
• · Active participation on ad hoc tasks and/or projects as assigned by Management from time to time.
• · Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
• · Active contribution or participation to relevant Workshops / Lab Sessions / Brainstorming
• · Promote, within ISPL CEFS APS department, a mindset around accountability, continuous improvement, client focus, change management & innovation
• · Proven aptitude to lead and manage high performing teams
• · Work on IG & Audit topics.

Technical Competencies:

· Strong Knowledge on NICE Actimize application on preferably on SAM module.

· Strong knowledge on Python and Oracle/SQL

· Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace, Autosys

· Strong knowledge of ITIL / Service Management process

• · Knowledge of Scripting, Ansible or Python etc.
• · Knowledge of Kubernetes/Tomcat/Apache
• · Good to have knowledge on Grafana

Behavioral Competencies

· Very swift in understanding various systems.

Aptitude for technical activities.

Willing to update knowledge as technology changes.

· Ability to take initiative and make decisions.

· Logical approach to the solution of problems.

• · Able to work independently and interact with global teams.
• · Excellent interpersonal and strong communication skills mandatory.
• · Able to make informed decisions on a wide range of complex business and technical issues.
• · Experience in banking, payment, compliance preferred.
• · Good People Management skills .

· Good Communication and Interpersonal skills .

· Strong analytical skills and work with various APS, Development, Operations stakeholders, locally and globally .

· Self-motivated, with strong ability to work both independently and along with the team

· Innovative and Transformational mindset.

Flexible with work hours and ability to perform under pressure .

Specific Qualifications:

• University Graduate
• Minimum 8+ yrs. of relevant experience in corporate/IB in AML

Skills Referential (Required knowledge, skills and abilities)

· Ability to collaborate / Teamwork

· Communication skills - oral & written

· Ability to synthetize / simplify

· Organizational skills

Transversal Skills:

· Analytical Ability

· Ability to develop and adapt a process

· Ability to manage a project

Education Level: Bachelor's degree or equivalent

Location: Mumbai