Role Overview
We are seeking a detail-oriented Amazon Specialist to manage the day-to-day operations and account health for 3 distinct brands across multiple global marketplaces. Your primary focus will be maintaining perfect account health and ensuring all product listings are accurate, updated, and compliant.
Note: This is an operations and back-end role. No marketing or PPC management is required.
Key Responsibilities
1. Daily Account Health Monitoring (Priority #1)
- Daily Check: Perform a first thing in the morning check of the Account Health Dashboard across all marketplaces (US, UK, EU, etc.).
- Violation Management: Immediately identify and address Policy Violations, Intellectual Property (IP) complaints, or Restricted Product warnings.
- Appeals & POAs: Draft and submit professional Plans of Action (POAs) and appeals to Amazon to resolve violations and prevent account deactivation.
- Performance Metrics: Monitor Order Defect Rate (ODR), Late Shipment Rate, and Valid Tracking Rate to ensure they remain in the Green zone.
2. Listing Management & Catalogue Health
- Uploading: Create and upload new product listings (via Flat Files or Seller Central UI).
- Content Updates: Update titles, bullet points, and descriptions as needed.
- A+ Content: Upload and manage A+ Content (EBC) across all 3 brands.
- Listing Fixes: Resolve suppressed listings, Stranded Inventory issues, and Detail Page Removed errors.
3. Brand Registry & Communication
- Case Logs: Open and follow up on cases with Seller Support to resolve technical catalogue issues.
- Brand Protection: Use Brand Registry tools to report unauthorized sellers or counterfeiters if necessary.
Requirements
- Experience: Minimum 2+ years of experience managing Amazon Seller Central (multi-marketplace experience preferred).
- Regional Expertise: Must have proven experience managing UK and EU marketplaces.
- Compliance Expert: Deep understanding of Amazon's Terms of Service (ToS) and how to handle Account Health violations.
- Technical Skills: Proficient with Amazon Flat Files (Excel bulk uploads).
- Communication: Excellent English writing skills (essential for writing convincing appeals to Amazon).
- Reliability: Must be able to check the accounts daily and provide a brief daily Status Report.
