Key Responsibilities
- Design, develop, and maintain IVR applications for contact center environments
- Build and manage Amazon Lex bots and AWS Connect contact flows
- Develop scalable IVR solutions using Genesys GVP and related components
- Implement natural language and conversational IVR experiences
- Integrate IVR applications with backend systems using REST APIs
- Collaborate with business, QA, and infrastructure teams to deliver stable solutions
- Troubleshoot and resolve production issues across IVR and contact center systems
- Participate in CI/CD pipelines and version control practices
- Ensure solution quality, performance, and high availability
Required Experience & Skills
- 47 years of hands-on experience in the contact center / IVR domain
- Strong experience with AWS Lex and Amazon Connect
- Hands-on development experience using Java or Python
- Practical knowledge of RESTful services and API integrations
- Experience with Git or Bitbucket for source code management
- Strong understanding of IVR call flows, speech recognition, and dialog management
Skills: connect,amazon,lex
