Job Description

Company Description : Tell Tails is a modern Indian pet care brand focused on redefining dog grooming and pet wellness through clean, safe and thoughtfully formulated products for pets and pet parents. We offer premium grooming solutions including dog shampoos, waterless shampoos, dry bath products and skin-friendly grooming essentials designed for everyday use. Our formulations are cruelty-free, paraben-free, SLS-free, toxin-free, and made with gentle ingredients, essential oils, and effective actives suitable for dogs of all breeds. As a growing D2C startup in India, we aim to build a trusted pet grooming brand that blends effective formulations with conscious pet care practices. We believe pets are family and their grooming products should meet the same standards of quality, safety, and care that humans expect from personal care brands.

Role Description : This is a full-time, on-site Amazon Account Manager role based in New Delhi. The Amazon Account Manager will oversee Tell Tails Amazon marketplace presence, including managing product listings, optimizing content and keywords and maintaining accurate inventory and pricing. The role involves monitoring sales performance, analyzing data and reports running promotions and advertising campaigns and implementing strategies to grow revenue and improve rankings. The individual will coordinate with operations and logistics teams to ensure timely order fulfillment and high customer satisfaction, while responding to customer queries and resolving listing or account issues. The Amazon Account Manager will also collaborate with marketing and product teams to align marketplace activities with brand positioning and new product launches.

Qualifications

Marketplace management skills, including hands-on experience with Amazon Seller Central, product listing creation and optimization, and basic understanding of e-commerce operations.

Analytical and reporting skills, such as proficiency in using Excel or similar tools, interpreting sales and performance data, and making data-driven decisions.

Digital marketing and merchandising skills, including keyword research, Amazon SEO, PPC campaign management, and running promotions or deals.

Customer service and communication skills, with the ability to handle queries, resolve issues professionally and coordinate effectively with internal teams.

Strong attention to detail, organisational skills, and ability to manage multiple SKUs, campaigns and tasks in a fast-paced startup environment.

Bachelor's degree in Business, Marketing, Commerce or a related field; prior experience in Amazon account management or e-commerce is preferred.