AM Tech Cust. Solution
AM Tech Cust. Solution
Aditya Birla Group- Posted 5 hours ago
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Job Description
Job Description
Job Purpose
To handle customer complaint effectively and branding our Products
Job Context & Major Challenges
Job Context: To handle customer complaint effectively and branding our Products.
Job Challenges: To handle customer complaint effectively
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Samples & Demos of Products | To get the samples executed of all the enquires given by the marketting team within 48 hrs in normal condition & to check the quality of the sample after it is done. Bills of the contractors & dealers |
| KRA2 | Awareness of Products through Presentations while meeting with customers | To create awareness of Products through Presentations while meeting with customers |
| KRA3 | Complaint Handling | To be attended immediately on the same day If related to quality material is sent to the R&D team & checked by us for application- within 48hrs |
| KRA4 | MIS | Competitors Information As & when something new is being done in the market it is collected and shared with the team. |
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Key Skills
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