AM - Supplier & User Experience (Control Tower)

Key Deliverables

1. Analyze large datasets to identify user and supplier experience improvement opportunities.
2. Design and implement solutions to enhance metrics like NPS and operational KPIs.
3. Build dashboards with alert systems for critical business trends.
4. Develop a 3-month roadmap addressing business and customer problems.

Role Responsibilities

1. Translate analytical findings into actionable product and business insights.
2. Continuously monitor adoption and success of implemented programs.
3. Define and track product and operational metrics.
4. Collaborate with cross-functional teams to drive F&E strategic initiatives.