Title Asst Manager – Soft Services
Business unit IFM
Reporting to Manager – Soft Services
Key stakeholders IFM
Direct Reports
Team consisting of
Duties & Responsibilities
What this job involves –
- To provide administrative support to the Facilities Management team at assigned Facilities.
- To ensure timely and accurate completion FM reports pertaining to assigned Facilities
- Be accessible for escalation of all FM related issues
- Oversee the Helpdesk work process
- Provide management advice to Helpdesk operators for escalated issues
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Oversee the Mailroom process.
- Provide management advice to Helpdesk operators for escalated issues
- Oversee the Front Office function
- Ensure visitors are promptly attended by the Front Office Executives (FOE)
- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
- Oversee the Housekeeping Services
- Overall service delivery assessment of HK vendor.
- Coordination meetings with vendor for resolution of service issues
- Oversee Cafeteria Services
- Ensure that the caterers are maintaining highest standards of hygiene in the services area
- Ensure that the quality and quantity of the food supplies are meeting the requirements
- When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
- Overall coordination with all service providing vendors.
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
Performance objectives
- Meet or exceed best practice in provision of services through contracts
- Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
- Effective management of the team
- Effective Vendor Contract Management
- Attrition tracking & control measures
Key skills
- Overall client satisfaction by achieving SLA targets
- Timely resolution of helpdesk complaints
- Effective team coordination of direct and vendor staff for efficient service delivery
- Well-groomed and presentable all the time.
- Good communication Skills.
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
Requisition: REQ512159 AM - Soft
