Position Summary: Role holder is responsible for day-to-day operations of mall maintain retailer relations and drive engagement initiatives to increase footfall and sale. Job Description
- Identity top 10 & bottom 10 brands basis Trading density & Budget achievement %, be in constant touch with them on timely basis to appreciate OR perform as per expectations.
- Develop retailers engagement calendar for each quarter and ensure timely adherence of the calendar
- Connect regularly with retailers
- Ensure timely closure of operational issues of the retailers
- Ensure implementation of define merchandise levels for each category of retailer
- Ensure fresh stock in store on periodic basis and without any stock out situations
- Ensure stocks availability in store as per season in advance
- Ensure suitable visual merchandise done in store as per theme/ season
- Ensure timey collection of retailers dues
- Analyse the survey result and submit report to HOD
- Co-ordinate with the marketing team to define RSI questionnaire
- Design and implement a rewards and recognition scheme for retailers
- Conduct various competitions in mall among Retailers
- Celebrate store birthdays on monthly basis
- Anticipate retailers needs and take appropriate action and ensure high level of shopper and retailers satisfaction
- Resolving Customers and Retailers issues
- Responsible for day-to-day mall operation and mall upkeep
- Ensure Safety & Security of mall properties, customers and retailers
- Handling outsourced agencies staff effectively i.e. Security, Housekeeping. Parking Facility, Pest Control, Horticulture etc. Follow weekly, fortnightly, and monthly plan schedules for the mall operations.
- Carry out daily briefings for with outsourced agencies to discuss issues, solutions, and plan for the day
- At least 2 years experience in Mall Operations
