AM Finance – AR & Claim Management

Position Overview

The position is responsible for spearheading Claims Management and Account Reconciliation of all Modern Trade, E.Com, Q.Com and Institution Accounts and Distributors, both On Invoice & Off Invoice. The position plays an important role in identifying issues and raising them with Sales Team & Accounts to drive them to resolution in a timely manner.

Key Performance Indicators

Claim Management

-Ensure timely & accurate processing/settlement of customers / distributors claim for on shelf promotions / off invoice TOTs/ Visibility Spends.

-Ensure SOP adherence and compliance requirements related to Customer claims and revisit SOP's as per evolving ecosystem

-Co-ordinate with KAMs/KAEs and finance counter parts of customers to address issues/concerns on claims/incorrect deductions and get them resolved.

-Ensure smooth Customers / Distributors onboarding & exist process as per SOP.

-Identify and implement best industry practices in Claim management.

-Timely booking and Knocking off, to ensure clean customer ledgers.

-Identify and propose automation and efficiency measures in overall or account specific process

-Ensure variable incentive to customer paid/settled as per TOT/JBP. Exceptions, if any to be highlighted.

-CSD Invoice re-certification in close co-ordination with KAM & supply chain.

Account Reconciliation:

-Quarterly reconciliation of MT/E.Com/Q.Com distributors and obtaining NDC.

-Quarterly reconciliation with direct customers (for both claims and AR), issues resolution with account and getting the NDC signed off with Accounts.

-Ensure SOP adherence for Customer balance reconciliation, identify and propose automation and best practices.

-Close co-ordination with KAM's & Finance counter parts of Accounts to resolve open items and disputes.

MIS/Reporting

-Monthly AR deviation report to KAMs & HOMT to ensure DSO within threshold and fast-tracked settlement of overdue.

-AR ageing analysis on quarterly basis at channel level & highlight risk, if any.

-Overdue report to CSD/CPC as per defined format & reminders for payout.

-Claims MIS to support actualization of customer claims.

-Quarterly update on Business hygiene status to sales and finance business partner

Others:

-Review Primary & Secondary sales of Distributors and reconcile the same with customers PO and GRN.

-Sales return analysis with reason code on a quarterly basis.

-Support audit requirements (Internal & Statutory) related to Claims from Modern Trade & Institutional Channels and relevant liabilities.

Cross-functional Team Management

Manage multiple internal and external stakeholders to deliver on Objectives:

-Sales Team – HOMT, HOE.Com, KAMs, MT Operations Head, MT ASM

-Customer Marketing

-Shared Service Center (SSC)

-MT Distributors and Finance counterparts of MT Customers

Skills Required

Technical Skills

-Strong commercial acumen, financial and analytical Skills.

-High Proficiency in MS Excel to be able to analyze data and draw conclusions.

-Exposure to SAP preferred.

-Eye to detail and be prompt to facilitate timely & effective decision making

Behavioral Skills

-Good communication & strong interpersonal skills

-Drive for Results

-Problem solving mindset and Adaptability

Qualifications & Experience

-Qualified CA/CMA/MBA Fin/M.Com with 3-5 years of relevant experience preferably in FMCG Industry

-Experience of handling/managing Distributor/MT Customers claim processing / deduction settlement.