AM/DM - Technical Publication

Roles & Responsibilities

• Service author/writer role & responsible for creating and updating for all JCB construction equipment and global products:
• Service & Operator Manuals
• Maintenance Manual & Repair Manual
• Service Bulletin and Illustrations
• Hydraulic & Electrical schematic experience
• Standard Maintenance practices, SOPs
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• Capable to work with a team of diverse and talented individuals comprised of technical writers, technical Illustrators (IDC and UK).
• Drive proper technical data (text and illustrations) lifecycle, content reuse, and authoring processes using content management system (CMS).
• Coordinate with the Worldwide Service team to create and deliver the highest quality technical service literature.
• Responsible for a day-to-day deliverable of the service author to ensure on- time delivery.

PROFILE

1. Experience in technical writing (Service and Operator manual authoring).
2. Service field experience
3. Strong understanding of change notices (EPI & ECN) and engineering drawing reading capability
4. Project Management experience

SKILLSET

1. Experience in Tools- Oxygen XML editor (XML or SGML equivalent), Content Management System (CMS), Adobe Framemaker - Photoshop - Illustrator.
2. Knowledge of various style guides including Simplified Technical English (STE) and possess the ability to adhere to company specific style guides.
3. Global Engineering tools PLM, UGNX and Team-center Visualization.
4. Ability to work with the diverse team on multiple projects