Note - Working 06 days a week
Roles and Responsibilities
Responsible for the implementation and maintenance of HIS/ other business applications at Medanta:
1.User Support and Training
- Providing module training to the users.
- Providing User support (24x7) HRS.
- Problem escalation to internal implementation team and third parties as appropriate.
- Identifying and resolving HIS application issues.
- Generating Reports based on user requirements from front/back end.
- Writing User Manuals
2.Configuration of HIS
- Providing Data setup training for new modules
- Carry out data entry processes wherever needed
- Master Data management and maintenance
3.Contribute in HIS adoption
- Assist Billing and front office users and/or internal team in enhancing the HIS usage
- Execution and monitoring of unused features of existing clinical modules
- Identify usability issues and try resolving them
4.HIS Implementation
- Providing Inputs to the user department for optimal use of various modules.
6.Knowledge Transfer
- Providing functional training to the peers as well as to end-users
- Internal training for JCI audit preparation
7.Release Deployment
- Testing the product patches released by Vendor and track the issues till closure
- Supporting the User Acceptance Testing for new features/functionalities added in HIS and related systems
- Go-live support post deployment of new features
- Writing Test Cases/Scenarios
8.New Projects
- Assist in documentation of project scope and artifacts
- UAT of applications
- Periodic review and sharing users feedback with vendor
9.Following Departmental Processes
- Maintaining the tracker of issues reported on day to day
- Maintaining approval records
Good to have Skills
- Knowledge of Oracle Sql (Mandatory)
- Prior experience of supporting HIS / EMR applications preferably from Dedalus /iSoft
- Candidates from Hospital Industry only need to apply
