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About This Opportunity
We are now looking for an Alarm Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management.
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with cutting-edge fixed access, transport, and IP technologies, while contributing to Ericsson's vision of a fully connected, intelligent world.
What you will do
- Perform 24x7 alarm monitoring and first-level fault analysis for fixed network elements (Access, Core, IP, and Transmission).
- Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
- Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
- Execute proactive monitoring to detect early warnings and prevent service degradations.
- Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.
- Support incident, problem, and change management processes in compliance with Ericsson's Global Service Center (GSC) standards.
- Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.
- Participate in shift-based operations to provide round-the-clock network surveillance coverage.
The skills you bring
- 36 years of experience in Network Operations / Alarm Monitoring within the Fixed Network domain (Broadband, Optical, IP/MPLS, or Transmission).
- Strong understanding of fixed access and transport technologies such as xDSL, GPON, DWDM, SDH, IP, and Ethernet.
- Hands-on experience with Ericsson OSS/NMS tools (e.g., ENM, EMAS, or other multi-vendor management systems like Netcool, HP OpenView, SolarWinds, etc.).
- Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
- Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.
- Excellent communication and coordination skills for effective collaboration across global teams.
- Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
