Airport Project Management Professional

Key Responsibilities

• Serve as the primary point of contact for customer queries via phone, email, or in-person interactions
• Build and maintain long-term client relationships by understanding needs and delivering timely solutions
• Handle customer complaints, provide appropriate resolutions, and follow up to ensure issue closure
• Collaborate with internal teams (sales, support, product, etc.) to ensure consistent and high-quality service delivery
• Assist in onboarding new customers, ensuring a smooth and professional transition
• Maintain accurate and up-to-date records of customer interactions and follow-ups using CRM tools
• Gather customer feedback and share actionable insights with teams to improve products, services, and processes
• Strive to meet or exceed customer satisfaction and retention targets