Description
We are seeking a detail-oriented and motivated individual for the role of Air Ticketing Confirmation in our airport team. This position involves assisting customers with their air travel needs, ensuring timely and accurate ticketing, and providing excellent customer service.
Responsibilities
- Assist customers with air ticket bookings and confirmations.
- Handle customer inquiries regarding flight schedules, prices, and policies.
- Process ticket changes and refunds as per company guidelines.
- Maintain accurate records of ticket transactions and customer interactions.
- Collaborate with airlines and travel partners to ensure seamless operations.
- Provide exceptional customer service to enhance customer satisfaction.
Skills and Qualifications
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and ticketing software.
- Knowledge of airline booking systems and reservation processes.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Attention to detail and accuracy in processing bookings and confirmations.
- Customer service experience in the travel industry is a plus.
