Key Skills
SSPService levelTeam managementLaw enforcementInternational operationsMSPRisk managementSecurity operationsStakeholder managementOperations
Job Description
JOB PURPOSE
- To ensure the effective management and oversight of security protocols, compliance, and operations across all international stations.
- To coordinate with international regulators and Security Service Providers, ensuring that security measures meet both local regulations and corporate standards.
Key Accountabilities
Strategic Activities
- Liaise with regulators & other agencies at foreign stations to understand their security requirements and ensure all operational documentation is compliant.
- Maintain & Implement SSP, MSP & SOPs) for international stations and assist in obtaining approvals from BCAS and other relevant bodies.
Operational Activities
- Brief Head - Operations on regular basis regarding all affairs related to international operations and its compliance.
- Manage relationships with international Security Service Providers (SSPs), including evaluation, and contracting processes.
- Oversee the SSPs functions to guarantee compliance with the contractual agreement and the service level expected by the airline. Suggest measures in cost control etc.
- Support in the reviews of security controls and procedures to ensure compliance with regulatory requirements and industry best practice.
- Stay up to date with the latest domestic and international security regulations, trends, and industry developments, and recommend innovative solutions to enhance security capabilities.
- Participate in security audits and inspections conducted by internal & external authorities including regulatory bodies, addressing any identified gaps or deficiencies and ensuring compliance with applicable regulations and standards.
Team Management
- Lead the team and provide direction on execution / implementation of tasks by prioritizing functional and organizational goals accordingly.
- Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork across the International Ops Department.
- Assess the performance of all direct reports, encouraging effective collaboration and hold them accountable to various KPIs/SLAs.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting Manager.
Skills & Qualities Required
Strong knowledge of National & International regulations, security best practices & BCAS Guidelines
Familiarity with security technologies
Strong Interpersonal Skills
Coordination & Planning Skills
Team Management
Stakeholder Management
KEY PERFORMANCE INDICATORS
Incident Response
- Security Incident Response Time
- Incident Resolution Rate
Compliance
Security System Performance
- Security System Effectiveness
Risk Management
- Security Incident Reduction Rate
KEY INTERFACES
External Interfaces
Security Staff
- Work closely with the Head Security Operations and Managers International Operations to align national & international regulations, security best practices with overall organizational goals.
Local Security Agencies
- Engage with international regulators, SSPs, and local law enforcement agencies to ensure regulatory compliance and effective security measures.
EDUCATIONAL & EXPRERIENCE REQUIREMENT
Minimum Education Requirements
Experience
Minimum
Desired
- 12+ years of relevant experience in aviation security operations, preferably in international stations.
- Knowledge of aviation security measures of domestic and international regulatory authorities.
Qualifications
Any Graduate - Any Specialization
Any Postgraduate - Any Specialization
Company Description
Air India Express Limited is a low-cost airline and a subsidiary of Air India, operating primarily on short-haul international and domestic routes. The company focuses on affordable, reliable air travel with an emphasis on efficiency and customer convenience. Leveraging modern fleet operations and expanding connectivity, Air India Express plays a key role in Indias aviation sector. It positions itself as a trusted carrier for budget-conscious travelers seeking quality service.
