Role: AIOps Engineer
Experience: 5+ years in monitoring, infrastructure operations, observability, automation, or AIOps implementation roles.
Location: Chennai
Key Responsibilities
- Configure and maintain AIOps platforms for event correlation, alert enrichment, anomaly detection, and operational analytics.
- Integrate monitoring tools with ServiceNow or other ITSM platforms to improve incident creation, routing, and closure workflows.
- Develop dashboards that provide service health, event trends, incident reduction opportunities, and operational insights.
- Create automation scripts and workflows for self-healing, auto-remediation, and repetitive operational tasks.
- Work with infrastructure, application, and operations teams to identify high-volume alerts and convert them into actionable intelligence.
- Support root cause analysis by correlating events across infrastructure, applications, network, and cloud components.
- Continuously tune monitoring thresholds, correlation rules, suppression logic, and noise reduction patterns.
- Document AIOps workflows, integration designs, operational procedures, and knowledge articles.
Required Technical Skills
- AIOps
- Event correlation
- Monitoring
- ITSM integration
- Automation scripting
- Observability
- Incident reduction
- Operational analyti
