Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Lead process discovery efforts through stakeholder interviews, shadowing, and workflow analysis to identify core business challenges
- Translate business needs into clear, structured requirements artifacts such as process flows and business requirement documents (BRDs)
- Design and configure AI-driven workflows and agents using low-code/no-code orchestration platforms (e.g., n8n or similar tools)
- Apply strong design principles to ensure solutions align with customer requirements and integrate effectively within the broader enterprise ecosystem
- Provide process design consultation to support standardization, optimization, and adoption of emerging technologies
- Support the deployment of AI agents, RPA solutions, and cross-platform automations across business functions
- Coordinate and support user acceptance testing (UAT), including documenting results, identifying issues, and facilitating resolution with stakeholders
- Monitor, maintain, and continuously improve deployed solutions to ensure reliability and performance
- Evaluate new and existing technologies to recommend innovative approaches that enhance business processes
- Partner with internal teams to support AI solution design while enabling seamless integration with existing platforms and systems
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- Experience with business analysis, including requirements gathering, process mapping, and documentation
- Exposure to AI-assisted development tools and low-code/no-code automation platforms
- Working knowledge of programming languages such as Python, JavaScript, or TypeScript
- Basic understanding of database structures and experience with SQL for data analysis
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management skills
- Ability to balance business needs with technical solution design in a fast-paced environment
