AI Support Engineer

Job Title: AI Support Engineer

Company: Power Cozmo ( India & Jordan)

Location: Mohali

Job Type Full-Time | On-site

Candidate must be willing to travel to Amman, Jordan immediately.

Experience 3+ Years (Mandatory)

Job Summary: We are looking for a hands-on Support Engineer who will act as a Kubernetes maintainer and support engineer for our production AI and data systems. The role requires strong experience in data scraping / crawling systems. Kubernetes operations, Python-based automation, Github workflows and local LLM infrastructure. You will support mission-critical environments involving LLM workloads, data scraping pipelines, and containerized microservices.

Key Responsibilities

Kubernetes & Infrastructure Support

Deploy, manage, and support production-grade Kubernetes clusters

Troubleshoot pod, node, networking, and storage issues in live environments

Manage Helm charts, ConfigMaps, Secrets, and Kubernetes manifests

Manage infrastructure and application deployments via Git repositories

Local LLM & AI Platform Support

Support local LLM deployments (Ollama, Mistral, LLaVA, Qwen, etc.)

Troubleshoot inference performance, memory issues, and model loading failures

Support AI services exposed via REST APIs or internal microservices

Data Scraping & Crawling

Support and maintain web scraping and crawling pipelines

Debug data extraction failures, rate limits, and anti-bot challenges

Ensure data quality, consistency, and pipeline reliability

Assist in scheduling and monitoring crawlers (cron jobs)

System Monitoring & Incident Support

Perform root cause analysis for production incidents

Monitor logs, metrics, and alerts using tools like Prometheus, Grafana Maintain uptime and SLAs for AI and data platforms

Participate in on-call or escalation support rotations

Automation

Maintain documentation for support procedures and known issues

Collaborate with engineering teams for fixes and optimizations

Required Skills & Qualifications (Mandatory)

3+ years experience as a Data / AI Support Engineer

Hands-on experience with Docker and containerized workloads

Experience supporting local LLM models or AI inference systems

Practical knowledge of Linux system administration

Experience with data scraping or web crawling systems

Basic scripting skills (Python, Bash)

Preferred / Good to Have

Familiarity with Neo4j, Kafka, or data pipelines

Experience with Ollama, Hugging Face models, or similar LLM runtimes

Knowledge of cloud-native monitoring tools

Understanding of networking concepts (DNS, ingress, load balancers)

What We Offer

Opportunity to work on cutting-edge AI and LLM infrastructure over cloud and local AI server

Fast-paced startup or scale-up environment

• Career growth in AI