The impact that you will be making
AI Success Architect is the functional powerhouse for post-go-live accounts in Retail Planning, Demand Planning, Replenishment, Distribution Requirements Planning (DRP), and Inventory Management.
You own functional issue resolution, change request delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact Analytics Agentic AI engine—ensuring solution uptime, usability, and continuous improvement.
What this role entails
Functional Ownership & Issue Resolution
- Serve as owner for functional tickets (configuration, workflow, data accuracy)
- Diagnose and resolve post-go-live defects in Demand, Replenishment, DRP, and Inventory modules within SLA
- Validate end-to-end workflows for demand & replenishment planning solutions
Change Request & Enhancement Delivery
- Lead CR scoping, estimation, and configuration
- Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
- Author functional specs for post go-live enhancements
Customer Communication & SLA Management
- Own daily/weekly ticket updates to customer planners and IT teams
- Host functional deep-dive sessions during QBR prep (root-cause, resolution path, prevention)
- Maintain SLAs for system availability and incidents
Team Leadership & Knowledge Transfer
- Mentor Customer Success Consultants on best practices, debugging, and AI-agent tuning
- Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
- Drive internal process improvements based on recurring ticket patterns
What lands you in this role
- 8–11 years in post-go-live support / functional consulting for supply chain SaaS (Blue Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.)
- Hands-on expertise in Demand Planning, Replenishment, DRP, and Inventory Optimization workflows
- Proven ability to configure and debug planning engines (SQL, MDX, data pipelines, simulation)
- Track record of resolving 500+ functional tickets with > 95 % CSAT
- Experience leading change requests end-to-end (Scope → Config → UAT → Deploy)
- Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
- Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
- Basic scripting (Python, R) for ad-hoc analytics
- Customer-first communicator – clear, concise, proactive
- Mentorship mindset – patient teacher, process evangelist
- Thrives in high-volume, high-visibility support environments
What we offer
- An opportunity to be part of a high growth Startup that is building the best enterprise SaaS products for retail and brands.
- Opportunity to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
- A flat, collegial work environment, with a work hard, play hard attitude.
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration that is best-in-class with generous health insurance and benefits
- Ownership of the role and an ability to define your own growth and chart your own course.
About Impact Analytics
Impact Analytics™ (Series D Funded) delivers AI-native SaaS solutions and consulting services that help companies maximize profitability and customer satisfaction through deeper data insights and predictive analytics. With a fully integrated, end-to-end platform for planning, forecasting, merchandising, pricing, and promotions, Impact Analytics empowers companies to make smarter decisions based on real-time insights rather than relying on last year's inputs to forecast and plan this year's business. Powered by over one million machine learning models, Impact Analytics has been leading AI innovation for a decade, setting new benchmarks in forecasting, planning, and operational excellence across the retail, grocery, manufacturing, and CPG sectors. In 2025, Impact Analytics is at the forefront of the Agentic AI revolution, delivering autonomous solutions that enable businesses to adapt in real time, optimize operations, and drive profitability without manual intervention. Here's a link to our website: www.impactanalytics.co.
