This role is for one of our clients
Industry: Technology, Information and Internet
Seniority level: Mid-Senior Level
Min Experience: 5 years
Location: Bengaluru
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Roles & Responsibilities
- Accountable and responsible for the end-to-end delivery of CRM implementation projects for multiple clients
- Ensure business needs are clearly understood and that the implemented technology meets client requirements and expectations
- Lead project execution and coordination efforts to ensure delivery within scope, budget, and timelines
- Develop and maintain project documentation including BRD, SOW, project plan, and resource plan
- Track and monitor progress of deliverables, ensuring assigned resources meet deadlines and project objectives
- Identify, escalate, and mitigate project risks and issues to Engagement Managers or stakeholders as required
- Conduct regular reviews for completeness, consistency, and alignment with delivery standards
- Ensure adherence to defined processes, methodologies, and quality standards throughout the project lifecycle
- Prepare and manage overall project schedules, milestones, estimates, and deliverables
- Maintain strong external customer interactions with multiple clients, ensuring timely updates and follow-ups
- Work collaboratively with cross-functional (tech and non-tech) teams to ensure successful implementation
- Clearly articulate, document, and communicate client requirements to internal teams for smooth execution
- Exhibit high ownership and proactive communication with clients; act as a trusted partner and solution advisor
- Stay aligned with emerging technologies — be able to converse intelligently about AI and modern SaaS trends
Requirements
- 5-8 years of experience managing projects for ticketing platform or CRM implementations (required)
- Bachelor's degree in Engineering (B.E./B.Tech.) — preferably in Computer Science or related field
- Proven experience in software or CRM/ERP/Service Desk implementation in B2B/B2C SaaS or consulting/IT services environments
- Project management certifications such as PMP, CSM, or PRINCE2 are preferred
- Techno-functional expertise with a solid understanding of APIs, integrations, and software platforms is a strong plus
- Hands-on experience with project and bug tracking tools like Jira
- Strong process orientation and ability to deliver against deadlines
- Excellent communication, relationship management, and client engagement skills
- Strong problem-solving, planning, estimation, and documentation capabilities
- Highly organized professional with ownership mindset, multitasking ability, and task management excellence
- Should be able to discuss AI, automation, and digital transformation concepts confidently at a high level
What We're Looking For
- Smart, sharp professionals with client-first mindset and strong communication skills
- Individuals who take complete ownership and thrive in client-facing roles
- Candidates from both B2B SaaS and consulting/IT services backgrounds are welcome
