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Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are seeking an innovative and experienced Product Manager with deep interest and familiarity with AI, to join our growing Qelp Product & Design team, to steer the development of Foundever's Digital and GenAI-powered products that will have a substantial impact on the business and allow our 170000 associates to thrive.
As the Product Manager for AI Products/Projects, you play a pivotal role in steering the success of our AI-driven product offerings. Leveraging your strategic mindset, market understanding, and leadership skills, you will guide the product team in delivering innovative, data-driven solutions that leverage artificial intelligence. You will be responsible for defining the product vision, overseeing the entire product lifecycle, and ensuring that our AI products align with both market trends and ethical AI practice
Product vision & strategy: define and communicate a clear AI product vision aligned with business goals, market trends, and ethical standards.
Roadmap & execution: create and manage an AI-focused product roadmap with milestones, KPIs, and data-driven priorities.
Cross-functional leadership: coordinate AI/ML engineers, data scientists, devs, UX/UI, marketing, sales, and account teams to ensure integrated delivery.
Market insight: conduct market research and competitive analysis to identify opportunities, risks, and emerging technologies.
Stakeholder & partner management: build strong relationships with internal stakeholders and external partners (research labs, vendors).
Team leadership & development: mentor product team members, promote interdisciplinary knowledge sharing, and foster an innovative, user-first culture.
Ethical AI & privacy: champion user-centric design while ensuring compliance with ethical guidelines, data privacy, and regulatory requirements.
Launch & go-to-market: lead product launches and GTM plans in coordination with marketing, sales, and support.
Performance & iteration: track metrics and user feedback, apply analytics to iterate and optimize product performance.
Budget & resource management: allocate budgets and resources to balance practical delivery with innovation.
Experience
Skills/Abilities
Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Flexible work life balance. Fully remote working.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
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Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.
Job ID: 144968947
