Job Title: AI Product Champion
Experience: 1 to 4 Years
Location: Ahmedabad
Employment Type: Full-time
Department: Product / Applied AI / Client Solutions
Job Summary
We are seeking an AI Product Champion with 14 years of experience to serve as a subject-matter expert and client-facing advocate for our hyper-personalized AI communication platform, InteractiveAI. This role sits at the intersection of product, applied AI, and client success, requiring strong technical literacy, excellent communication skills, and hands-on engagement with AI-driven campaign workflows. The AI Product Champion plays a critical role in product demonstrations, client enablement, campaign execution support, and internal feedback loops with engineering and development teams.
Key Responsibilities
- Product Expertise & Demonstrations:
Develop deep, end-to-end expertise in the InteractiveAI platform, including its AI-driven personalization, campaign workflows, and compliance-aware generation features
Lead live product demonstrations for prospective clients, partners, and internal stakeholders
Clearly explain platform capabilities, limitations, and use cases to both technical and non-technical audiences
Serve as a trusted product resource during sales cycles, pilots, and onboarding discussions
- Client Enablement & Account Support:
Act as a primary product resource for assigned client accounts, supporting ongoing platform usage and adoption
Train client users on effective campaign creation, prompt configuration, and platform best practices
Assist clients with campaign setup, execution logistics, and optimization recommendations
Provide creative and strategic guidance to help clients align campaign goals with platform capabilities
- Campaign & Prompt Development:
Actively use the platform to design and test AI-driven campaigns across multiple use cases (email, SMS, outreach workflows, etc.)
Write and refine prompt instructions that guide AI-generated content toward specific campaign goals, brand guidelines, and compliance constraints
Support experimentation, A/B testing, and iterative improvements to campaign prompts and configurations
- Product Feedback & Cross-Functional Collaboration:
Serve as a client advocate in internal meetings, translating client feedback, pain points, and feature requests into actionable insights
Collaborate closely with Product, Engineering, and Development teams to support feature launches and enhancements
Stay current on new platform releases, features, and roadmap updates, and help coordinate internal and external feature demonstrations
- Documentation & Knowledge Development:
Assist in creating and maintaining product-use documentation, guides, and training materials for both internal teams and external clients
Contribute to internal knowledge bases that document best practices, common questions, and campaign patterns
Help standardize repeatable workflows and playbooks for client-facing and internal use
- Applied AI & ML Support (Foundational Level):
Support AI and machine learning development efforts through testing, validation, and applied use-case feedback
Assist with evaluation of AI-generated outputs for quality, sentiment, compliance, and alignment with campaign objectives
Contribute to applied AI experimentation by helping test new models, prompt strategies, or workflow enhancements
Required Skills & Qualifications
Bachelor's degree in Computer Science, Data Analytics, Data Science, Information Systems, or a related field
14 years of experience in a product-facing, analytics, applied AI, or client-facing technical role
Strong understanding of AI-driven content generation concepts and prompt-based systems
Ability to communicate complex technical ideas clearly to non-technical audiences
Excellent written communication and documentation skills
Strong organizational skills and ability to manage multiple client or campaign workflows
Preferred Skills (not Mandatory)
Experience working with AI/ML models, data analysis, or experimentation workflows
Familiarity with Python, SQL, or data analysis tools used in applied AI contexts
Experience supporting SaaS products, client onboarding, or campaign-based platforms
Exposure to compliance-aware or regulated-industry marketing workflows (financial services, healthcare, etc.)
What We Offer
Opportunity to work hands-on with a cutting-edge AI personalization platform
High-impact role with visibility across product, engineering, and client teams
Fast-paced, collaborative environment with real-world AI applications
Continuous learning in applied AI, prompt engineering, and client-facing product strategy
Direct influence on how clients successfully use and scale AI-driven campaigns
