AI Offering Manager, DWS

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities Deliverables

AI Offering Strategy Product Management

• Define product vision, roadmap, and commercial strategy for AI-enabled workplace software and managed service offerings.
• Identify customer problems, market opportunities, and AI use cases across Digital Workplace Services.
• Prioritize features, capabilities, and releases based on customer value, business impact, and technical feasibility.
• Own end-to-end offering lifecycle including ideation, business case, launch, enhancement, and retirement.
  
  

AI Software Platform Development

• Develop offerings leveraging GenAI, AI agents, automation, copilots, intelligent workflows, and analytics platforms.
• Work closely with engineering, architecture, and AI teams to translate capabilities into customer-ready products.
• Define functional requirements, user stories, pricing models, packaging, and service scope.
• Drive integration with enterprise platforms including ServiceNow, Microsoft, Google, Lenovo platforms, and strategic ISV partners.
  
  

Cross-functional Leadership

• Lead collaboration across Product, Delivery, Sales, Marketing, Legal, Security, Finance, and Regional teams.
• Coordinate offering readiness including enablement assets, operational processes, commercial approvals, and documentation.
• Ensure delivery teams have scalable implementation blueprints and service definitions.
  
  

Go-to-Market Commercialization

• Create product positioning, value propositions, pricing, and packaging for global markets.
• Partner with marketing and sales enablement teams to develop launch materials, battlecards, demos, and customer messaging.
• Support strategic customer engagements, analyst briefings, and executive presentations.
  
  

Market Intelligence Portfolio Growth

• Track AI technology trends, competitor offerings, analyst research, and customer feedback.
• Build differentiated offerings through Lenovo IP, partnerships, and ecosystem integrations.
• Measure offering success through adoption, pipeline, revenue, customer satisfaction, and lifecycle KPIs.
  
  

Experience

Required Skills, Experience Qualifications

• 8–12 years of experience in Product Management, AI Products, Enterprise Software, Digital Workplace, SaaS, or Managed Services.
• Experience launching enterprise software or AI-enabled products/services from concept to market.
• Experience working with cross-functional global teams and multiple stakeholders.
  
  

Technical Expertise

• Strong understanding of Generative AI, AI agents, LLMs, copilots, automation platforms, and intelligent workflows.
• Familiarity with enterprise AI ecosystems such as Microsoft Copilot, Azure AI, Google Gemini, ServiceNow AI, Salesforce AI, AWS AI, or similar platforms.
• Understanding of APIs, integrations, cloud services, data platforms, and enterprise architecture concepts.
• Knowledge of ITSM, Digital Employee Experience (DEX), Endpoint/UEM, Workplace Automation, or Service Desk is an advantage.
  
  

Product Management Skills

• Product roadmap creation and prioritization.
• Customer journey mapping and requirements gathering.
• Business case development and pricing strategy.
• Agile product development and release management.
• Portfolio lifecycle management and KPI ownership.
  
  

Leadership Collaboration

• Excellent stakeholder management across business and technical teams.
• Strong executive communication and presentation skills.
• Ability to influence without direct authority in a global matrix organization.
  
  

Preferred Qualifications

• MBA or Master's degree in Business, Technology, Computer Science, or Engineering.
• AI or Product Management certifications are a plus.
• Experience working with global technology partners (Microsoft, ServiceNow, Google, AWS, Salesforce, NVIDIA, etc.) is highly desirable.
  
  

Business Impact of the Role

This role will help Lenovo DWS accelerate its AI-first portfolio by:

AI Portfolio Growth: Build differentiated AI-native workplace offerings and intelligent managed services.

Revenue Acceleration: Create scalable offerings that drive global pipeline, attach rates, and recurring services revenue.

Innovation Leadership: Bring emerging AI capabilities into Lenovo's commercial portfolio through Lenovo IP and strategic partnerships.

Sales Enablement: Develop repeatable productized offerings, demos, pricing, and GTM assets for global sellers.

Customer Outcomes: Improve digital employee experience through AI agents, automation, analytics, and intelligent workflows.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.