AI Forward Deployed Engineer

Who are we

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

ABOUT THE TEAM – BIZAPPS AGENTIFICATION

The Bizapps Agentification team sits at the intersection of AI, business operations, and product engineering. We are building the next generation of intelligent process automation — replacing manual, repetitive business workflows with AI agents that think, decide, and act. This is not incremental automation; it's a ground-up rethinking of how internal functions (Sales, HR, Finance, RevOps) operate using agentic AI.

We are looking for a Lead Engineer who can own the design and delivery of agentic solutions end to end.You will work with business stakeholders to identify automation opportunities, design the agent architecture, build it, ship it, and measure adoption.

Role Overview

We are hiring an FDE Lead to own the agentification roadmap for a business domain and build the team that delivers it. This role collapses what would traditionally be a Product Manager, a Designer, and a Staff/Principal Engineer into one person, and adds team leadership on top. You will remain the strongest technical and architectural mind on your pod while being accountable for domain-level business outcomes — not just what your team ships, but the hours saved, error reduction, and adoption those agents drive.

What You'll Do

• Own Discovery for Your Domain Own the domain roadmap — sequence the entire agentification program for your function by ROI and dependency, not just the next workflow.
• Run quarterly planning with the department head and Business Champion.
• Define what the function looks like when it's 80% agentic, and work backward from that endgame.

Set Architecture Standards

• Hold architecture authority for the domain — review every agent design before build begins.
• Make the hardest cross-workflow design calls: agent topology, escalation logic, data flows, feedback loops.
• Design the domain's agent ecosystem, not just individual agents, and set the patterns your FDEs follow.

Stay Hands-On Where It Matters Most

• Take the hardest unsolved technical problem on the team and pair with an FDE to crack it — you are not the highest-volume coder, but the deepest technical thinker on the pod.
• Set the non-negotiable quality bar: production-readiness, observability, and feedback loops on every agent shipped.

Own Business Outcomes

• Be accountable for domain-level metrics: total hours automated, error reduction, business team satisfaction, and adoption rate.
• Report to BizApps leadership — and, on major initiatives, the board — on agentification progress.
• Own the business case for next quarter's roadmap.
• Champion platform extraction after every workflow delivery and run the platform retro cadence for your pod.
• Represent your domain in bi-weekly cross-pod platform roadmap reviews.
• Decide what gets generalized into the shared platform versus what stays domain-specific.
• Build the Team
• Build FDE capability — specifically the discovery/PM muscle most engineers lack. Coach at least 2 FDE-1s to FDE-2 through structured, hands-on development.
• Run design reviews and make staffing calls — which FDE works on which workflow.
• Create an environment where your team becomes self-sufficient: your ultimate output is a pod that doesn't need you in the room to ship well.

What We're Looking For:

Must-Haves

• 4+ years of experience with demonstrated multiplier orientation — you've made others around you measurably better, not just shipped your own work.
• A track record of running discovery independently: sitting with a business team, mapping their process, scoping the automation target, and defining success metrics without a PM handing you a spec.
• Architecture-level ownership of at least one production system — you can design agent topology, tool-calling chains, human escalation points, and feedback loops, and defend the tradeoffs.
• Strong Python fundamentals and hands-on experience integrating LLMs (OpenAI, Anthropic Claude, Gemini, or similar) into production systems — you can still pair on the hardest bug in the codebase.
• Experience leading or informally mentoring engineers — you can point to specific people whose scope grew because of you.
• Comfort operating as the business-facing owner of outcomes: defining metrics, diagnosing whether underperformance is a design, data, or adoption problem, and acting on it.

Good to Have

• Prior experience as a technical lead, EM, or Principal/Staff engineer in a fast-moving product or platform team.
• Experience with agentic frameworks — LangChain, LlamaIndex, CrewAI, AutoGen, or equivalent — and RAG pipeline design.
• Familiarity with enterprise systems integration (Salesforce, HubSpot, or similar CRM/ERP platforms).
• Experience presenting technical roadmaps to non-technical executive stakeholders (CRO, CFO, department heads).
• A background that spans at least two of Discovery, Workflow Architecture, and Build & Ship at a senior level — this role does not suit engineers who have only ever received a defined spec

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.