AI Engagement Manager

Job Description

As an AI Engagement Manager, you're highly skilled at leading customer engagements identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environmentsscaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomesyou'll fit right in here!

Here's how you'll contribute:

You'll do this by:

Customer Leadership

Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change

Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer's business and objectives

Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.

Build trust, confidence, and advocacy for the project/program team

Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership

Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers

Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.

Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation

Design scalable frameworks that integrate generative AI capabilities into customers existing technology ecosystems and workflows

Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings

Value Realization and Adoption

Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives

Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization

Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

Core Skills:

4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.

Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.

Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries

Have a product & human-centric approach be the intersection among business, strategy, design, and technology.

Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.

Knowledge of Adobe Experience Cloud solutions preferred

Prior experience as Director of Creative Studio, Operations or Agency is a plus.

Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).

Ability to be adaptable and flexible as a product offering and GTM evolves

Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences

Strong analytical thinking with experience in quantifying business impact of technology investments

Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders