Business Summary
The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged consider joining us as we explore the limitless opportunities of the software industry.
Position Responsibilities
As Deltek's AI Community Manager, you will help build and nurture an internal community that supports the adoption and effective use of AI tools and practices across the Product and Technology (P&T) organization.
This role focuses on community engagement, knowledge sharing, and enablement, ensuring that teams across the organization can learn from each other's experiences and adopt AI capabilities in a practical way.
Based in India, you will collaborate with US-based Product and Technology teams, maintaining 34 hours of daily overlap while effectively managing communication and community activities asynchronously.
You will be part of the Business Operations team within Product and Technology, working closely with the AI Platform team, vertical AI leads, and Learning & Development teams to support the organization's AI adoption and enablement efforts.
Qualifications
Community Engagement and Platform Management
- Manage internal AI community channels across platforms such as Microsoft Teams and SharePoint.
- Ensure resources, updates, and discussions remain organized, relevant, and easily accessible.
- Encourage participation through discussion forums, knowledge sharing sessions, and spotlight posts on successful AI use cases.
- Monitor engagement levels and identify opportunities to improve community participation.
AI Champion Network Support
- Help coordinate a network of AI champions across different Product and Technology teams.
- Facilitate knowledge exchange between teams to highlight successful AI use cases and practical learnings.
- Identify areas where additional community support or engagement may be required.
AI Enablement and Knowledge Sharing
- Work with Learning & Development and AI Leads to support learning initiatives that help teams become more comfortable using AI tools.
- Maintain a repository of AI resources, including best practices, prompts, examples, and guides relevant to different roles (product managers, engineers, UX, cloud teams, etc.).
- Support initiatives that help employees move from AI awareness to practical usage in their day-to-day work.
Insights and Reporting
- Track community engagement metrics and identify trends related to AI adoption and participation.
- Prepare periodic summaries highlighting community activity, emerging use cases, and adoption insights.
- Share key learnings with leadership to help inform ongoing AI initiatives.
Cross-Team Collaboration
- Collaborate with globally distributed teams, ensuring smooth communication despite time-zone differences.
- Use asynchronous communication methods to maintain continuity of community engagement.
What You Bring
Community Building Experience
- Experience managing or supporting professional communities, internal employee networks, or knowledge-sharing platforms, ideally within a technology or SaaS environment.
Strong Communication Skills
- Excellent written communication skills for community engagement, internal updates, and leadership summaries.
- Ability to communicate effectively with audiences having different levels of familiarity with AI technologies.
Program Coordination
- Ability to manage multiple initiatives simultaneously, including community engagement activities, resource management, and reporting.
Interest in AI and Emerging Technologies
- Curiosity and willingness to explore AI tools and their practical applications in workplace productivity and collaboration.
Qualifications
Experience
- 47 years of experience in roles such as:
- Community Management
- Internal Communications
- Program Management
- Knowledge Management
- Enablement or Change Management
- Experience working in a technology or SaaS organization is preferred.
- Exposure to AI tools (e.g., ChatGPT, Copilot, or similar tools) in a professional setting is desirable but not mandatory.
Tools and Platforms
- Familiarity with Microsoft 365 tools such as Teams, SharePoint, and collaboration platforms.
- Comfort using digital tools to manage communities, share knowledge, and track engagement metrics.
Education
Bachelor's degree in Communications, Business, Information Systems, Organizational Development, or a related field, or equivalent practical experience.
Position Type
FT
Travel Requirements
No
