About Us
We're rebuilding vertical software with AI — from the inside.
Embrace owns the software running inside 16% of the Fortune 500, 45+ state agencies, and 450+ banks and credit unions. We acquire entrenched vertical software businesses and rebuild them around AI — products, operations, go-to-market, all of it. Our Venture Lab launches new AI-native products into those same markets, using the distribution and customer relationships our portfolio already owns.
You'll ship AI into production against real workflows, real customers, and a P&L you can see move within a quarter.
We hire people who want scope, speed, and ownership, and who are tired of working on AI that never reaches a customer. If you want to spend the next five years shipping into software that already runs the economy, talk to us.
Job Description
This is a remote position.
AI Business Automation specialist (Business Transformation | AI Workflows | Systems Implementation)
We are looking for someone who builds it, ships it, fixes it, and moves on to the next one.
If that sounds like you — keep reading.
About the Role
This is a high-ownership, startup-paced role sitting at the intersection of AI, automation, business operations, and systems implementation. You will work across a portfolio of B2B SaaS companies — touching Sales, Marketing, Support, HR, Finance, and Operations — identifying what is broken, building what is missing, and making sure things actually work.
You are part business analyst, part automation engineer, part AI workflow designer, and part implementation consultant. You are measured by what ships — not what is scoped.
What You Will Do
- Process Transformation — Map broken processes, identify inefficiencies, and redesign how teams operate. Convert vague business problems into structured workflows, dashboards, and system changes.
- AI & Automation Implementation — Build real AI-powered workflows for lead research, reporting, CRM updates, support automation, document processing, and internal assistants. Using tools like Claude, ChatGPT, n8n, Make, Zapier, Power Automate, UiPath, and APIs.
- Systems Rollouts — Implement and improve CRM, Helpdesk, ERP, HRMS, and reporting platforms. Gather requirements, configure systems, support UAT, clean data, and drive real user adoption.
- Data, Reporting & Dashboards — Analyze business data, build Advanced Excel dashboards, create KPI reports, and give leadership clean, actionable data to make faster decisions.
- Portfolio Enablement — Work across multiple acquired SaaS companies to standardize processes, automate workflows, and build scalable operating models. New business, new problem, every week.
Requirements
What We Are Looking For
- 3+ years in Business Analysis, Automation, Digital Transformation, Operations, or Systems Implementation
- Hands-on experience with automation platforms — Make, Zapier, n8n, Power Automate, UiPath, or similar
- Active experience with AI tools — Claude, ChatGPT, Gemini, or other LLM platforms
- Ability to design AND build AI-enabled workflows end to end
- Advanced Excel — formulas, Pivot Tables, XLOOKUP, dashboards, data validation
- Experience with CRM, Helpdesk, ERP, HRMS, or project management tools
- Good understanding of APIs, integrations, and data flows
- Strong documentation skills — SOPs, process maps, implementation plans
Bonus Points For
- Experience building AI agents or multi-step agentic workflows
- Working knowledge of Python or JavaScript
- Hands-on with Zoho, Salesforce, Freshdesk, Zendesk, Jira, QuickBooks, or HubSpot.
- Background in consulting, SaaS ops, RevOps, Sales Ops, or Support Ops
- Experience across multiple business units or post-acquisition environments
You Will Thrive Here If...
- You see a messy business problem and want to fix it — not just describe it
- You have automations running in production right now
- You pick up new tools fast without waiting for full documentation
- You are comfortable with ambiguity and know how to ask the right questions
- You follow through — builds do not sit half-finished on your list
- You treat Sales, Support, Finance, and HR as equally interesting territory
Why Join Us
- Real AI projects that go live in real businesses — not sandbox demos
- Exposure to multiple B2B SaaS companies across industries
- High ownership end-to-end — from scoping to build to adoption
- Fast growth trajectory — become a key transformation driver across the portfolio
- Stay on the frontier — latest AI models, automation tools, and real business context
Benefits
- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Experience collaborating with a diverse, global team within a remote work setting.
