AI automation engineer

AI Automation Engineer – L2

Department: Service Delivery

Work Model: Work from Office

Shift Type: Evening Shift in IST

Position Summary

The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.

Education and Experience

• Bachelor's degree.

• 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).

Advanced Programming: Deep proficiency in Python, Node.js, and/or PowerShell.

AI & Data Infrastructure: Proven experience building agentic RAG systems, managing LLM orchestration, and deploying vector databases.

System Architecture: Experience designing microservices and working with containerization (Docker/Kubernetes).

Project Management: Familiar with Git Version Control, Gantt Analysis and SCRUM

Automation Ecosystems: Complex orchestration platforms (Windmill, n8n, Rewst, custom runtimes) and deep API integration experience with leading PSA/RMM systems (HaloPSA, ConnectWise, Datto, Kaseya, N-able).

Responsibilities

• Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.

• Create and maintain scripts using Python and PowerShell to streamline recurring MSP process.

• Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).

• Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.

• Mentor and support L1 engineers in workflow design and execution.

• Ensure compliance, data governance, and documentation across all automation projects.

Benefits

• Competitive salary and benefits.

• Great work-life balance.

• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.

• Term Life insurance is worth INR 20 Lakh.

• Community-based engagement clubs.

• Subsidized meals and discounted medical check-ups for all the employees.

• Community Wellness programs for employees wellbeing.

• CEO's personalized Life by Design program for leading a fulfilling life