AI Agent Operations Engineer

Location: Pune(572)

Experience: 8–11 Years

Notice Period: Immediate–45 Days

Work Type: Client-facing production operations

Interview: 2 Technical Rounds + Client Round + HR

Preference: Local Pune candidates preferred

Role Overview

We are looking for an AI Agent Operations Engineer to lead production incident response, proactive monitoring, service reliability, and operational governance for AI-agent systems.

The role requires strong expertise in incident management, observability, SLOs, runbook operations, AI-agent failure analysis, and stakeholder communication.

Key Responsibilities

• Act as Incident Commander during production incidents; lead bridges, escalations, communication, and resolution.
• Conduct daily proactive trend reviews to identify degradation before alerts are triggered.
• Coordinate rollback decisions for degraded releases and activate fallback processes when required.
• Tune monitoring safeguards and alert thresholds to improve alert precision and reduce noise.
• Lead post-incident reviews, track corrective actions, and maintain runbooks.
• Analyze logs, traces, and monitoring data to identify production issues and trends.
• Maintain shift-handover standards and mentor team members when required.
• Communicate technical risks, incidents, and solutions clearly to non-technical stakeholders.
  
  

Must-Have Skills

• Bachelor's/Master's degree in Computer Science or related field
• relevant 6+ years in production operations
• Experience in customer-facing production environments
• Strong monitoring, observability, log & trace analysis
• Hands-on incident management, SLOs & runbook operations
• Understanding of AI-agent failure modes and routing
• Strong analytical and pragmatic approach
• Excellent communication & stakeholder management
• Minimum 2 years stability per organization
• AI/ML Operations exposure
• Scripting/automation for operations
• LLM / AI-agent tooling
• Management-level presentations
  
  

Important Candidate Information

• Candidate will be required to travel to Singapore within 30–45 days of onboarding, subject to paperwork completion.
• Additional SGD 3,500/month will be provided for accommodation and other expenses.
• Strong communication skills are mandatory due to the client-facing nature of the role.
• Immediate to 45 days notice period preferred.
  
  

Skills: communication,ai-agent failure modes,stakeholder management,ai/ml operations,incident management,production operations,customer-facing production environments,pragmatic approach,observability,slos,llm / ai-agent tooling,runbook operations,monitoring