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Job Description
Job Description
Job Purpose
To manage public relations and support administration initiatives that strengthen discipline and a positive work culture at the Speciality Alumina Belagavi unit. The role maintains cordial relations with local communities, government authorities, media representatives, and internal stakeholders to ensure smooth operations and enhanced organizational productivity. It supports liaisoning activities, statutory interactions, local permissions, community engagement programs, communication initiatives, and awareness campaigns while helping maintain harmonious stakeholder relations and a positive corporate reputation.
Job Context & Major Challenges
The role is responsible for building and protecting the reputation of the Belagavi unit through effective internal and external communication. Key challenges include:
- Managing multiple stakeholders including local administration, media, community leaders, and internal teams.
- Ensuring compliance with communication policies and statutory requirements.
- Handling sensitive information with confidentiality and accuracy.
- Responding quickly to emerging issues and reputational risks.
- Supporting crisis preparedness and communication response mechanisms.
- Managing employee communication, CSR messaging, and community grievances.
- Aligning communication across various unit functions.
- Measuring outreach effectiveness and stakeholder engagement outcomes.
Key Result Areas (KRAs)
| Key Result Area | Supporting Actions |
|---|---|
| Maintain orderly administration and discipline | Coordinate with HR, security and admin teams to enforce controls, visitor management and discipline protocols. |
| Manage external environment and stakeholder relations | Build and maintain relationships with community representatives, opinion leaders and influencers. |
| Public grievance management | Register, assess, resolve and communicate grievance closures through defined channels. |
| Government and statutory liaison | Coordinate with administration, police and statutory bodies for permissions and inspections. |
| Media and public communication | Manage local media relations and ensure adherence to corporate communication guidelines. |
| CSR and colony administration support | Coordinate CSR activities, gather community feedback and align expectations with CSR plans. |
| Conflict management and issue resolution | Monitor issues, facilitate discussions and support resolution during sensitive situations. |
| Documentation and reporting | Maintain records, stakeholder logs, grievance registers and periodic reports. |
Key Internal Relationships
| Relationship | Frequency | Nature |
|---|---|---|
| Department Heads & Internal Peers | Daily | Coordination on stakeholder messaging, approvals and alignment on priorities |
| AH CSR & Colony Administration | Weekly | PR plan execution, escalations and CSR integration |
| Unit HR | Weekly | Employee communication, events and workforce-related public interface requirements |
Key External Relationships
| Relationship | Frequency | Nature |
|---|---|---|
| Local Government Officials | Monthly | Statutory communications and administrative coordination |
| District Administration | Monthly | Civic issues, emergency preparedness and official representations |
| Local Leaders | Bi-weekly | Community engagement and grievance support |
| Police & Traffic Authorities | Monthly | Security liaison and event management support |
| Local Media Representatives | Weekly | Media coordination, press releases and reputation management |
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