Job Description

Role	SME IP
Job Level/ Designation	M2/AGM
Function / Department	SNOC/ IP/MPLS
Location	Pune/Hyderabad
Job Purpose	. Fault management for Multivendor Multi technology IP network . Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. . Ensure timely management escalations for all P1/Special incidents as per process and regular update
Key Result Areas/Accountabilities	. Manage, troubleshoot & restore faults across multi vendor multi technology IP networks . Able to understand the overlying services Voice, Data and other services and their architecture . Able to manage ISP and CORE IP network . Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K
Core Competencies, Knowledge, Experience	Professional Qualifications . Candidate must possess engineering Bachelor's Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent . Must have foundation qualification in ITIL V3 . Able to handle multiple outages at same time with coordination with relevant stakeholders . Strong interpersonal & verbal communications with good written skills. . Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused . Able to take responsibility and motivate team members in difficult or stressful situations . Should understand industry standard process and framework like ITIL & ISO. . Should be able to improve and implement the current INM process . Familiar with ISO 27001 & the process of ISO 20000 audit and compliance . Always follow HSW rules
Must have technical / professional qualifications	. B.E (Electronics & Telecommunication) . CCNP/CCIE/JNCIE/ITIL/PMP Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP . Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. . Should have strong knowledge of IP Network Architecture with services . Excellent Communication and Coordination skills, confident and structured when dealing with conflict . Experience in managing major incidents with good understanding of business and service impact. . Demonstrate effective stakeholder engagement . Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills . Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services . Ability to work independently with a significant attention to detail & Ability to work under pressure. . Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, . Good problem solving techniques and Customer focused . IP Network Availability 99.90 % . MTTR for critical incidents (P1/P2) 45 min & incidents (P1 till P5) 110 min