Job description
Post: AGM Operations -Mumbai
Industry: Leading Parcel Service / Logistics
Location: Mumbai
Experience:Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred.
Role Overview:
We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff, ensuring smooth operations, driving business growth, and implementing process excellence across the region.
Key Responsibilities:
1. Operations Management
- Oversee daily operational activities across multiple locations in TN & Kerala.
- Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
- Coordinate with hubs, branch offices, franchise agents, and ground staff.
2. Franchise Network Management
- Manage, support, and monitor 400+ franchise partners.
- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.
- Support franchisee onboarding, training, and performance improvement.
3. Team Handling & Staff Management
- Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams.
- Plan workforce allocation, productivity improvement, and performance monitoring.
- Provide training, motivation, and guidance to ensure operational excellence.
4. Business Development & Revenue Growth
- Drive business expansion initiatives across TN & Kerala.
- Identify new business opportunities, partner development, and volume growth.
- Work closely with senior management to achieve monthly and annual revenue targets.
- Implement strategies to improve market share and customer base.
5. Travel & Field Operations
- Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points.
- Conduct field audits, client visits, and franchise reviews.
6. MIS, Reporting & Compliance
- Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
- Ensure compliance with company policies, legal regulations, and safety standards.
- Implement corrective actions to minimize operational losses or discrepancies.
Key Skills Required:
- Strong leadership and people management skills
- Hands-on experience in logistics/courier/parcel operations
- Excellent communication and franchise management abilities
- Ability to work under pressure and handle large teams
- Strong analytical and problem-solving skills
- Willingness for intensive travel across TN & Kerala
- Target-driven with strong business acumen
Qualifications:
- Any Graduate (MBA preferred)
- Minimum 8 years of experience in parcel operations required.
- Experience handling multi-location operations in TN & Kerala is a must
Salary:
Maximum gross up to 14 LPA
Role: Zonal Sales Manager (B2B)
Industry Type: Courier / Logistics
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Enterprise & B2B Sales
Education
PG: MBA/PGDM in Any Specialization
