Job description
Job description
- Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
- Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.
- Identify key performance characteristics of each Retailer Category.
- Create and manage Data- base for the identified parameters.
- Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display
Signage
- Merchandising requirements & solutions
- Storefronts trends, Fit-out guidelines, Tenant Co-ordination
Supplier evaluation & selection
- Establish criteria for Vendor categorization and evaluation
- Maintain references for establishing credibility of Vendors
- Understand the commercial capabilities of Vendors
Supplier Management
- Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
- Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies
MIS
- Analyse and evaluate ongoing Business Performance
- Manage the business planning & budgeting process
- Timely and accurate reporting of Mall performance
Customer Understanding
- Develop an intimate knowledge of shoppers Attitudes and Behaviours
- Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences
Safety
- Knowledge and operation of Fire Equipment
- Ensure safe practices in Mall
Traffic & Parking Control
- Understand the traffic movements in the Mall premises
- Management of Parking Spaces for effective utilization
- Road Safety
Liaison with Local Authorities
Crowd Control
- Understanding the crowd dynamics
- Plan for rush situations
- Understanding of panic situations
Customer Interaction
- Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition
- Contribute to category Management
- Customer Relationship Management Customer Satisfaction
- Understanding factors influencing customer satisfaction and dissatisfaction
- Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction
Retailer Principles and Practices
- Elements of Retailing, including Principal types, ownership structures, and retailing terminology
- Price points, merchandising, advertisements
Additional Skills:
- Fluency in English
- Interpersonal & analytical skills
- Proficiency in MS Office
- Teamwork
Experience:
BHM/ BA/ B.com / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.
Interested Candidate, Kindly send the resume at [Confidential Information]
Warm Regards,
Aasma Shaikh
whats app - 8928574671
