AGM/GM - Renewals Sales & Revenue Operations

Job Title: AGM/GM Renewal Sales & Revenue Operations

Location: Remote / Hybrid (India)

Reporting: AVP Sales

About TalentGum

TalentGum is a fast-growing global ed-tech brand offering live, online extracurricular programs (Music, Dance, Chess, Public Speaking, etc.) for children aged 514 years. We serve parents across India, the US, Middle East, and other international markets.

Role Overview

We are looking for a highly process-oriented and analytically strong leader to own and scale our Renewal Sales function. This role is critical to improving retention, LTV, and predictable revenue through structured processes, data-driven decision-making, and high-performing renewal teams.

The ideal candidate is a premium B-school graduate with experience in sales operations, renewals, retention, or revenue management, preferably in ed-tech, SaaS, or subscription-led businesses.

Key Responsibilities

1. Renewal Strategy & Ownership

Own end-to-end renewal revenue across domestic and international markets

Design and execute renewal playbooks for different cohorts (new, repeat, long-term learners)

Drive improvements in renewal %, ARPU, and LTV

2. Process Design & Optimization

Build structured renewal processes across lead allocation, follow-ups, escalation, and closure

Define SOPs, cadences, and workflows for the renewal sales team

Continuously identify opportunities and improve efficiency using data

3. Analytics & Reporting

Track and analyze key metrics:

o Renewal rate o Churn reasons

o Conversion by cohort / course / counselor

o Revenue leakage

Build dashboards and weekly/monthly reports for leadership

Use insights to drive experiments and improvements

4. Team Leadership

Lead, coach, and manage a team of Renewal Counselors / Executives

Set clear targets, KRAs, and performance benchmarks

Conduct regular reviews, training, and feedback sessions

5. Cross-Functional Collaboration

Work closely with Academic Ops, Customer Success, Marketing, and Product teams

Share renewal insights to influence curriculum quality, engagement, and customer experience

Partner with tech teams to improve CRM and automation

Candidate Profile

Must-Have

MBA from a premium B-school

38 years of experience in renewals, sales operations, retention, or revenue roles

Strong analytical mindset; comfortable working with data, dashboards, and funnels

Highly process-driven with ability to scale systems and teams

Excellent stakeholder management and communication skills

Good-to-Have

Experience in ed-tech, SaaS, subscription, or consumer internet businesses

Prior exposure to international markets (US / Middle East)

Experience working with CRMs like LeadSquared, Salesforce, HubSpot, etc.

Why Join TalentGum

Direct ownership of a high-impact revenue function

Opportunity to build systems from scratch and scale globally

Fast growth, high ownership, and leadership visibility

Mission-driven work shaping children's learning journeys worldwide