Description
Job Title : Agile Delivery Lead
Role Overview
We are seeking an Agile Delivery Lead to join our CX Products team who will combine the strengths of a Scrum Master and a Business Analyst to enable high-performing teams, ensure customer and business value delivery, and foster a culture of continuous improvement.
This role bridges the gap between business and technology, ensuring customer needs translate into actionable, high-quality outcomes.
Key Responsibilities
Agile Delivery & Facilitation (Scrum Master) :
- Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives).
- Remove blockers, foster collaboration, and coach the team in Agile principles.
- Protect the team from scope creep and ensure adherence to Agile best practices.
- Drive continuous improvement in team performance and delivery efficiency.
Business Analysis & Value Delivery (BA)
- Elicit, analyze, and document business requirements from stakeholders.
- Collaborate with Product Owner and business teams to refine product backlog.
- Ensure clear user stories with acceptance criteria are defined and understood.
- Translate business needs into actionable features that deliver measurable value.
Stakeholder Engagement
- Act as a bridge between business stakeholders and development teams.
- Ensure alignment of priorities, expectations, and delivery timelines.
- Communicate progress, risks, and dependencies in a transparent manner.
Skills & Qualifications
- Strong experience as a Scrum Master and Business Analyst.
- Proven track record of driving Agile delivery in cross-functional teams.
- Excellent facilitation, communication, and stakeholder management skills.
- Experience in manufacturing industry and CX products would be preferable.
- Familiarity with Agile tools (Jira, Azure DevOps, Rally, or equivalent).
- Certifications preferred : CSM/PSM (Scrum Master), CBAP/CSPO (Business Analysis/Product Ownership).
- Total experience 7-10 years with at least 5 years in Scrum master/BA role.
Success In This Role Means
- Teams consistently deliver value with improved velocity and quality.
- Business requirements are clearly understood, documented, prioritized, and implemented.
- Stakeholders trust delivery outcomes and see measurable business impact.
- Agile culture is strengthened across the team and organization.
(ref:hirist.tech)
