Agentic AI Engineer

Job Title: Agentic AI Engineer

Location: Hyderabad, Telangana

Work Mode: Onsite (100%)

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

About Role:

We are seeking a highly skilled Agentic AI Engineer to design, build, and optimize AI-powered experiences on the ServiceNow Now Platform. This role focuses on leveraging Now Assist, AI Agents, Agent Builder, and Large Language Models (LLMs) to create intelligent, context-aware, and business-aligned automation solutions. The ideal candidate will possess a strong understanding of business domains, enterprise workflows, connected systems, and data ecosystems. Success in this role requires more than AI expertise, it demands the ability to understand how AI agents interact with business processes, data sources, and platform capabilities to deliver reliable and scalable outcomes.

Responsibilities:

• Build and configure Now Assist skills, AI Agents, and Agent Builder workflows.
• Design, test, and refine prompts grounded in business domain knowledge and data context.
• Integrate external LLMs such as Anthropic Claude, OpenAI GPT-4o, and Google Gemini with the ServiceNow platform using AI Provider configurations.
• Develop Agentic Workflows using Flow Designer, Orchestration, and Decision Builder.
• Implement tool-use patterns, multi-step agent chains, and intelligent decision flows.
• Understand the business domain before designing AI agents, prompts, or workflows.
• Analyze available data sources, their structure, quality, accessibility, and usage patterns.
• Identify connected enterprise systems and understand their interactions with the Now Platform.
• Evaluate upstream and downstream dependencies that AI agents must account for.
• Assess model outputs for accuracy, safety, relevance, and hallucination risks.
• Collaborate with product owners, architects, and business stakeholders to define AI capability requirements.
• Design evaluation frameworks, testing strategies, and validation mechanisms for AI solutions.
• Monitor AI agent performance and continuously optimize quality, reliability, and response latency.
• Contribute to AI governance, safety testing, and responsible AI practices.

Required Qualifications:

• Bachelor's degree in computer science, Engineering, Information Technology, Artificial Intelligence, or a related field.
• 7+ years of overall IT experience, including 3+ years of dedicated hands-on development on the ServiceNow platform.
• Minimum 1+ years of hands-on experience with LLM integrations, Generative AI, or Agentic AI solutions.
• Strong understanding of business process workflows, enterprise data ecosystems, and system integrations.
• Hands-on experience with: Now Assist (Generative AI capabilities), AI Agent Builder, Agentic Workflows, Flow Designer, Orchestration, Decision Builder, Generative AI Workbench, Skill Configuration, Domain Grounding.
• Experience configuring AI Providers and integrating: Anthropic Claude, OpenAI GPT-4o, Google Gemini
• Strong Prompt Engineering expertise including System prompt design, Few-shot prompting, Zero-shot prompting, Chain-of-thought techniques, Tool-use patterns, Context window management, Evaluation frameworks, Red-teaming, AI safety testing
• Strong understanding of: Retrieval Augmented Generation (RAG), Vector store concepts, AI evaluation methodologies, LLM architecture and limitations
• Proficiency in: JavaScript, Node.js, REST APIs, JSON, ServiceNow Scripting
• Experience with Python for AI evaluation, testing, or automation is preferred.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively with business stakeholders, product teams, and technical teams.
• Demonstrated experience implementing AI solutions with a strong understanding of business domain context and enterprise ecosystems.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – Required.
• Certified Application Developer (CAD) – Preferred.
• ServiceNow AI Certification – Preferred.
• Certifications from OpenAI, Anthropic, Google, or other leading AI providers are a plus.
• Experience implementing Now Assist or AI Agent solutions in enterprise environments.
• Experience with AI governance, responsible AI frameworks, and enterprise security considerations.
• Knowledge of modern Agentic AI architecture, autonomous workflows, and multi-agent systems.
• Experience working with enterprise-scale ServiceNow implementations and digital transformation initiatives.

Equal Employment Opportunity Declaration:

WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.