Job Title: Automation & Agentic AI Lead — AIOps & Infrastructure
Exp - 10 to 14 Years
Notice Period: Immediate
Job Location: Bangalore
About the role
We are looking for a hands-on lead to drive extreme automation within our infrastructure accounts. You will partner with Delivery teams and the Tech CoE to transform manual operations into intelligent, self-healing workflows. This is a journey: starting with foundational scripting and RPA, establishing event-driven triggers, and ultimately deploying Agentic AI that can make decisions and execute remediation autonomously.
What you'll do
- Discovery: Partner with Delivery/Infra teams to identify manual processes and incident patterns suitable for automation.
- Foundation: Build and maintain automation scripts (Python, Bash, Ansible) and RPA bots to handle routine tasks.
- Event-Driven Logic: Configure monitoring alerts and triggers that initiate workflows based on real-time incidents.
- Agentic AI: Design AI agents that can reason over alerts—analyzing logs and deciding which tools to execute without human intervention.
- Integration: Orchestrate workflows across ServiceNow, Monitoring tools, and Cloud APIs.
Must-have skills
- Core Automation: Deep expertise in Ansible and strong scripting in Python/Bash.
- AIOps Experience: Proven track record in Infra SSL or Shared Services environments.
- Tools: Familiarity with monitoring platforms (Prometheus, Dynatrace, Datadog) and ITSM APIs.
- Agentic/GenAI: Experience (or strong working knowledge) of building AI workflows (LangChain, LlamaIndex, custom Agents).
- Mindset: A strong automation-first philosophy.
