Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.
Location: Mumbai
Duties & Responsibilities
- Handle Refunds Queues (GDS, LCC, BSP link)
- Manage non show tickets
- Manage ADMs/ACMs
- Manage billing issues (Extra refunds, Ret errors)
- Manage BSP Refund applications rejected
- Contact Airlines & Providers for different issues.
- Analyze and propose solutions for task optimizations & automations
- 24*7 shift
Requirements
At least one year experience as a Travel Agent
- Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered
- as a benefit)
- Documented experience in reading and interpreting airline fare rules.
- Knowledge of processing GDS and BSP refunds is a must.
- Experience in working with KPIs and deadlines
- Experience in analyzing data and producing reports
- Troubleshooting skills & analytical problem-solving skills
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Good attention to detail
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)
Critical Competencies
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
- Strong communication with time management skills
- Ability to self-motivate and take initiative
- Analytical and data driven thinking
- Attention to detail
- Self organized with good time management
- Ability to manage change and work under pressure
- Work from office and no transport in General shifts
What's in it for You
- Employee Assistance Program (EAP): Confidential, free support for personal or work-related challengescovering counseling, or financial guidance, and moreto help maintain well-being and performance.
- Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
- Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
- Meal Coupons: A tasty perk to fuel your workday meals / snacks on us!
- Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessionsboosting your skills and career progression.
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds.During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
