Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden's leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
We are seeking an organized, motivated, and technically skilled Travel Agent to join our Payouts Team in Mumbai and Pune.
This role is part of the Customer Service function and plays a key role within our Back Office operations. We are looking for a detail-oriented professional who can drive execution excellence and contribute to continuous improvement within the department.
Key Responsibilities
- Process customer refunds accurately and efficiently
- Handle financial transactions with a high level of precision
- Maintain strict attention to detail and quality standards
- Ensure compliance with internal financial and operational procedures
As a Payouts Travel Agent, you will work extensively with financial transactions. This role requires strong analytical skills, exceptional attention to detail, and a consistent focus on accuracy and quality.
Main Responsibilities
- Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
- Prioritize and handle payouts to our end customers
- Control handled payouts in respective systems
- Manage pending backlog in timely manner
- Contact Airlines & Providers for different issues
- Analyze and propose solutions for task optimizations & automations
- Cooperate with other teams to resolve any pending issues.
Basic Qualifications
- A Bachelor's degree (preferably in Tourism/ Business Administration or any quantitative subject)
- At least one year experience as a Travel Agent
- Experience with airline, OTA's CRM & software
- Great analytical and problem-solving skills with attention to detail
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)
Preferred Qualifications
- Travel industry experience is a big plus
- Accountability & cooperation
- Strong communication with time management skills
- Ability to self-motivate and take initiative
- Analytical and data driven thinking
- Attention to detail with undivided attention
- Self organized with good time management
- Ability to manage change and work under pressure
Benefits
- The opportunity to work in a highly paced environment where no single day is the same as yesterday!
- The chance to work with passionate professionals and grow professionally
- A diverse, multicultural, fun work environment
- Modern, bright open office plan stretching over 4000 where you enjoy daily breakfast, can play ping pong or join yoga lessons
- Competitive salary & complimentary private health insurance
- Be part of World Leading OTA business unit
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds.During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
