Agency Debt Manager
About us:
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
What makes you a good executive at Navi
- Ability to learn
- Being disciplined
- Communicating well
What would your role at Navi Look Like
- Setup and manage the network of agency partners to drive collections for the region
- Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets
- Data analysis to assess performance and identify key gaps while driving the results
- Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.
- Guide the agencies and agents regarding their performance vs targets
- Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
- Synthesize learning from ground operations and generate insights/ideas for driving better efficiency
What are some good skills for this role
- Business / Sales / Operations/ Collection leader with 2+ years of relevant experience
- Experience with tech-first startups or top FMCGs preferred
- Entrepreneurial mindset along with an ability to hustle and solve problems on the ground
- Experience working with vendors
- Excellent communication and interpersonal skills with a collaborative management style
- Strong analytical skills and knowledge of the local language
