After Sales Service Engineer

Job Description:

Person should be highly technical sound on the power electronics equipment.

Person will be responsible for Inverter installation and commissioning activity independently or along with team.

Onsite support for pre- installation, or commissioning survey whenever is necessary.

Inverter Troubleshooting at customer site with detail project understanding and analysis.

Provide telephonic technical support over service line.

Keeping a proper record of customer project information and keep updating as an when it's needed.

Person should be able to deliver presentation at public conferences on explaining product technical

Person should able to do competitor analysis and should highlight the key point to sales team.

Person will be responsible for product technical qualification

Promptly following up on service requests and providing customer feedback.

Monitoring equipment, inverter performance and collect the inverter generation data on regular basis for post project commissioning analysis.

Preparing RCA (root cause analysis) reports and presenting findings to Managers and Supervisors on a regular basis.

Close communication with customer, to understand customer needs and feedback, for any product improvement.

The ability to remain professional under pressure.

Person should be able to deliver product training as an when it needed by customer On-site or remotely.

Person should be comfortable to travel with in the region or PAN India as an when its needed.

Desired Qualities & Qualification:

Person should have good knowledge of power electronics, solar inverter, PV module fundamentals, solar power plant

Person should have qualification of BE/B-Tech/ Diploma in electrical, electronics-telecommunication

Good communication skill in speaking and writing (local language, Hindi & English)

More preference to candidate who belong to Gujarat region.

More preference to candidate already working or having good experience on handling solar string-inverters.

More preference to candidate who is willing to join on immediate basis or within 15 days.