AFM - Soft Services

Role Summary:

Manage day-to-day workplace experience and soft services operations to ensure a safe, productive, and engaging office environment for employees and visitors.

Key Responsibilities:

• Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.
• Manage reception, hospitality, meeting room, and visitor experience services.
• Monitor vendor performance and ensure SLA/KPI compliance.
• Support employee engagement programs, events, and wellness initiatives.
• Conduct workplace audits for cleanliness, service quality, and compliance.
• Collaborate with HR, Security, IT, and Facilities teams for seamless operations.
• Track budgets, prepare reports, and drive continuous improvement initiatives.
  
  

Qualifications & Experience:

• Bachelor's degree in Hospitality, Facility Management, Business Administration, or related field.
• 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in a office environment.
  
  

Key Skills:

• Workplace & Employee Experience
• Vendor Management
• Hospitality & Event Management
• Stakeholder Management
• Customer Service Orientation
• Communication & Problem Solving
• Budget & Compliance Management
  
  

Success Metrics:

• Employee Satisfaction Scores
• SLA/KPI Achievement
• Vendor Performance
• Service Quality & Audit Scores
• Workplace Experience Ratings