AEP/ Customer Journey Analytics (CJA) manager

An AEP CJA manager role involves the technical implementation and configuration of Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA) to create a unified customer data model and enable cross-channel analysis.

Responsibilities
Key responsibilities include data collection, data modeling (XDM), report and dashboard development in CJA, and integrating data from various sources into AEP using AEP Web SDKs and APIs.
Enable and configure Customer Journey Analytics (CJA) for reporting and analysis, including dataset stitching, identity resolution, and cross-channel analysis.
Partner with analytics teams to design CJA workspaces that deliver actionable insights from AEP data.
Ensure data quality and consistency between AEP and CJA (field mappings, joins, schema governance).
Integrate AEP and CJA with external data platforms (Snowflake, Kafka, cloud warehouses, and marketing tools).
Troubleshoot SDK, data ingestion, and CJA reporting issues.
Document technical designs, SDK implementation steps, and CJA governance best practices.
Design, build, and maintain solutions on Adobe Experience Platform (AEP), including schema design, datasets, identities, and profiles.
Develop and optimize Real-Time CDP workflows, including segmentation, audiences, and activation to destinations.
Collaborate with marketing, product, and analytics teams to enable real-time customer experiences and reporting.

Required Qualifications
Overall 8+ years of experience with 4+ years working with Adobe Experience Platform or similar CDP solutions.
Hands-on experience with AEP SDKs for mobile (iOS/Android) and/or web data collection.
Strong knowledge of AEP components (schemas, datasets, identities, profiles, segments, destinations).
Practical experience configuring and using Customer Journey Analytics (CJA), including dataset joins, derived fields, and Workspace analysis.
Experience with data integration (batch and streaming) using APIs, ETL, or Kafka.
Proficiency in SQL and experience with cloud data warehouses (Snowflake, BigQuery, Redshift, etc.).
Understanding of data governance, identity resolution, and privacy frameworks.
Strong problem-solving, troubleshooting, and communication skills.

Nice-to-Have Skills
Experience with Adobe Launch and tag management systems.
Knowledge of Adobe Analytics and Adobe Target integrations via AEP SDK and CJA.
Experience with server-side event forwarding and Edge Network extensions.
Familiarity with Python, Java, or JavaScript for SDK customization and data integrations.
Exposure to data visualization tools (Power BI, Tableau, Looker) to complement CJA reporting.
Experience with DevOps practices and CI/CD pipelines.